Honest Advice is committed to high quality legal advice and client care. In the unlikely event that you experience a problem with our service, our internal complaints procedure is set out below:
Complaints may be made to us by post, email, telephone or in person and must be submitted to us no later than 6 months after the cause for the complaint arose.
We will send you a written acknowledgement of your complaint within 5 working days of receiving it advising you of the name and contact details of the person who will be investigating your complaint.
Within 4 weeks of receiving your complaint we will provide you with a final response in writing or an explanation as to why we are unable to do so.
Where we have investigated a complaint and decided that redress is appropriate we will provide that redress without delay. This will not always involve financial compensation, it may take the form of an apology, an offer to redo the work you were unhappy with, or the refund of a fee.
In the event that we have not resolved your complaint within 8 weeks and you are unhappy with the delay, or in the event that you are not satisfied with our final response you may refer your complaint to either ILEX Professional Standards or the legal ombudsman using the contact details below:
For conduct complaints:
ILEX Professional Standards Ltd
For service complaints:
PO BOX 6806